Shipping Policy

Processing Time

The time needed to fill an order varies from 1-14 business days. For details, see the processing time displayed at checkout, or on your order confirmation email.

Estimated Shipping Time

All shipping is sent through the our trusted shipping companies.

Shipping FAQ

We do not provide international shipping at this point.

Buyers are responsible for providing an accurate and up-to-date shipping address.

If you need to make a change to your shipping address, we will do our best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed. Please contact the courier company with your tracking number to have your package rerouted.

If an item is not delivered to the buyer because of an inaccurate shipping address, please email us at customer-support@deadinside.com.au, and we can begin the process of reshipment. The customer is responsible for the additional shipping cost.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns, Exchanges, & Cancellations

WE OFFER EXCHANGES & RETURNS WITHIN 14 DAYS FROM THE DATE OF DELIVERY. ONCE YOUR EXCHANGE/RETURN QUERY HAS BEEN ACCEPTED BY OUR TEAM, A NOTIFICATION WILL BE SENT TO YOUR REGISTERED EMAIL

When returning goods please ensure;

All items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc.

Original shipping costs are non-refundable, and the cost of return postage must be paid by the customer at the time of returning.

Please note that exchange requests are not held. We suggest placing a new order for the new item to avoid missing out and requesting a refund for the returning item.